Imperial Care 24 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
By accessing our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information when you interact with our website, contact us, or use our services. This information may include:
- Your name
- Email address
- Phone number
- Address
- NDIS participant information (if relevant)
- Information provided through contact forms or service inquiries
- Website usage data such as IP address and browser type
We only collect information that is necessary to provide our services and improve your experience.
How We Use Your Information
The information we collect may be used for the following purposes:
- To respond to inquiries and provide support
- To deliver NDIS services and support coordination
- To improve our website and services
- To communicate updates, service information, or important notices
- To comply with legal and regulatory obligations
We will never sell or rent your personal information to third parties.
Sharing of Personal Information
We may share your personal information only when necessary, such as:
- With staff members or service providers involved in delivering your support
- With government agencies or regulatory bodies when required by law
- With trusted service providers who assist in operating our website or business
All third parties are required to maintain the confidentiality and security of your information.
Data Security
Imperial Care 24 takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
We use secure systems and processes to safeguard the data we collect.
Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic.
Cookies help us understand how visitors interact with our website so we can improve our services.
You can choose to disable cookies through your browser settings.
Access and Correction of Information
You have the right to request access to the personal information we hold about you. If any information is inaccurate or outdated, you may request corrections.
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to other websites. Imperial Care 24 is not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
The latest version will always be available on this page.